[cmyksteve]

I've seen that message too and just found out if I try any username and password in that screen- vBulletin brings up the "Useful Message" again with the link to Lost Password Recovery Form.

I've looked around the vBulletin settings and don't spot any other solution for a user to reset their password. A forum moderator can lookup the registered email address of a username and force that same "Reset Password" email back to that registered address. That was my next step, if we didn't hear back from you on the forum.