Email never shows up (a checklist)

[Jim]

Email never shows up (a checklist)
Email is sent to the domain but never arrives. Some things to check:

1.) Check disc quota on that email address and on the domain (check both places).

2.) Check to be sure there are no dollar signs $ or percentage signs % in the mail filter file. These two characters in the filter file will reject all incoming mail.

3.) Check folder permissions of the email account.
Example path - /home/user/mail/domain.com/mailuser (replace "mailuser" with tha actual username on the mail account)
be sure the mailuser folder is chmod 750 and everything in it is chmod 660.

4.) Check to be sure there are no inbox.lock files left behind in the mail folders /home/user/mail/domain.com/mailuser/inbox.lock if there is an inbox.lock file there, delete it.

5.) If inbox.lock file repeatedly comes back you may need to delete the email account using CPanel, then delete or rename the mailuser folder (important) because it will remain behind after you delete the email account in CPanel. Then recreate the mail account using CPanel.