help desk ticket turnaround time

[uffa]

I submitted a help desk ticket 2 days ago and haven't heard a response yet. I listed it as a priority 4 because I want to upgrade my account and order another service. I'm not complaining but I am anxious to make these changes. Any idea on the average turnaround time for a ticket?

Thanks...

[atucsonwebdesig]

My tickets have been answered within a few hours at most for the low priority ones...you may want to resubmit it in case it got lost in the shuffle.

[stratplan]

all my help tickets are answered promptly...I still remember one on a holiday weekend answered in 15 mins!

Suggest you resubmit in case it was eaten by a cyberdog.

[uffa]

Mine was answered in about 2 days. I did post it as a priority 4 so that seems right. If am as anxious next time, I'll bump it up a little. Thanks!