Can't Send or Receive Email from Angel.com

[meljgrey]

I am unable to send or receive mail from Angel.com, the service we use for voicemail. This did not used to be the case, but happened some time in June. Since then, I have been trying toresolve this with Page-Zone tech support to no avail.

The people at Angel.com know what needs to be done and have made several calls to Page-Zone, but have gotten no answer.

According to Angel.com tech support, the following should be the case:

;; QUESTION SECTION:

;angel.com. IN A


;; ANSWER SECTION:

angel.com. 14400 IN A 216.180.243.202

The value is incorrectly set to 216.180.243.202, instead of 208.206.234.80

But it should really be something like

C:\>nslookup
Default Server: fwcache000.ns.uu.net
Adress: 198.6.1.10
> angel.com
Server: fwcache000.ns.uu.net
Address: 198.6.1.10

Non-authoritative answer:
Name: angel.com
Address: 208.206.234.80

Can any assist in fixing this, please?

Originally posted by meljgrey
I am unable to send or receive mail from Angel.com, the service we use for voicemail. This did not used to be the case, but happened some time in June. Since then, I have been trying toresolve this with Page-Zone tech support to no avail.

The people at Angel.com know what needs to be done and have made several calls to Page-Zone, but have gotten no answer.

According to Angel.com tech support, the following should be the case:

;; QUESTION SECTION:

;angel.com. IN A


;; ANSWER SECTION:

angel.com. 14400 IN A 216.180.243.202

The value is incorrectly set to 216.180.243.202, instead of 208.206.234.80

But it should really be something like

C:\>nslookup
Default Server: fwcache000.ns.uu.net
Adress: 198.6.1.10
> angel.com
Server: fwcache000.ns.uu.net
Address: 198.6.1.10

Non-authoritative answer:
Name: angel.com
Address: 208.206.234.80

Can any assist in fixing this, please?

Why is this page-zone's problem? As far as I can tell the page-zone nameservers are returning the correct answer for angel.com. What DNS is giving you (and the angel.com people) the wrong answer?

The MX record for angel.com is:
mailgate2.angel.com 199.173.152.10

[meljgrey]

The Angel folks insist that all Page-Zone need do is change a DNS setting. Here is their position:

Page-Zone's current setting is


;; QUESTION SECTION:

;angel.com. IN A


;; ANSWER SECTION:

angel.com. 14400 IN A 216.180.243.202


The value is incorrectly set to 216.180.243.202, instead of 208.206.234.80


But it should really be something like


C:\>nslookup

Default Server: fwcache000.ns.uu.net

Address: 198.6.1.10


> angel.com

Server: fwcache000.ns.uu.net

Address: 198.6.1.10


Non-authoritative answer:

Name: angel.com

Address: 208.206.234.80


My goal isn't to point fingers, it's to get this thing fixed. I have been attempting to do so with both parties for over three weeks now and am very understandbly frustrated.

Originally posted by meljgrey
The Angel folks insist that all Page-Zone need do is change a DNS setting. Here is their position:

Page-Zone's current setting is


;; QUESTION SECTION:

;angel.com. IN A


;; ANSWER SECTION:

angel.com. 14400 IN A 216.180.243.202


The value is incorrectly set to 216.180.243.202, instead of 208.206.234.80

I'll ask again, what DNS server is giving the wrong answer that you cut-n-pasted above?