lost domains

david · **lost domains -** 08-29-2003, 11:45 AM

For some reason all my domains and sub domains except my top one have gone missing in ftp and cpanel.

The sites are still accessible via browser.

But for file uplaods etc, everything's gone. I can't seem to get anywhere via support and I have a guy whose site I run calling me names now!

Anyone had a similar problem?

stratplan · **couple of questions... -** 08-29-2003, 12:07 PM

1. Do you have WHM and the accounts don't show there?

2. What server are you on?

I'll check my accounts and see if I have any problems like yours.

david · 08-30-2003, 11:13 AM

1/ Yes

2/ ns1.ftproot.net

I'm dthorpe.net

I don't seem to be getting any replies now from support, so any help gratefully received

david · **missing domains -** 08-30-2003, 11:38 AM

1/ yes
2/ ns1.ftproot.net

Is whm the same as cpanel?

I access by /cpanel. If I try via /whm I have no password accepted.

But all my ftp access has gone too, except to my dthorpe.net.
Also, in cpanel at dthorpe.net, no domans or sub domains are shown...

How is jim about refunding money, does anyone know? This is getting more trouble than it's worth and I think I may have to get space with another supplier anyway.

This was all working fne until a short while ago.

stratplan · **a couple of things: -** 08-30-2003, 11:51 AM

your domain is pointing to godaddy registrar, not Page-Zone. You need to get the domain to change Domain Name Server (DNS) to the one shown in your welcome email to PZ. It will take a while to resolve through all the DNSs in the web, (about 24 hours) but once it does, you can use your ID and PW to get into your PZ account - again refer to your welcome email from PZ. GoDaddy should do that for you unless you have directions from them on how to do it your self. (I had a bad experience with GoDaddy so they are at the bottom of my 'good' list')

No, the Web Host Manager (WHM) is a sort of umbrella for hosting accounts. It is not a Cpanel. Each domain in the hosting account has its own Cpanel, through which you can do all kinds of things for each domain.

Take a look at the PZ homepage, on the left column and go down to "user guides" and you will find a lot of more info on them.

Don't give up on PZ - once you get the DNS working you will be much happier.

boxcar · **Name Servers? -** 08-30-2003, 11:53 AM

It appears you may have your domain name pointed to incorrect name servers.

Try accessing your control panel using the ip address given to you in the welcome email when you signed up at PZ. If that works double check the name server setup at your domain registrar. The two you have listed there are not typical PZ name servers.

david · 08-31-2003, 10:35 AM

The server name was given me by Jim at page-zone and has worked fine for well over a year until very recently. I've never heard of godaddy. The domains were bought at dotster and as I say have functioned fine until recently.

All my sites are accessible as normal on the web.

I just can't get to them via cpanel or ftp- though with the exactly same settings I did until recently. What used to put me at, say grayson-art.info/cpanel/ now puts me a dthorpe.net/cpanel/.

WHM I can't get into as it seems to need a new username and password - which I cannot find a way to set.

I cannot ask page-zone support because they do not reply to me - over a week now.

Basically I have had a good up and running 5 domain account - now I have one domain, the first I set up and none of my other domains or sub domains can be serviced.

They are all visible as normal to a browser but if I try to access them via domain.name/cpanel/ they all put me at my first opened account.

I think page-zone has very patient clients (including me) - which is probably why support thinks it need not bother wth them.

I'm very grateful for all your help!

stratplan · **a DNS problem, I bet... -** 08-31-2003, 11:19 AM

with the DNS you have listed, you can't get into PZ activities (Cpanel, etc )

Maybe it used to work - but someone updated their Domain Name Server and now yours shows as being at GoDaddy, which is of course not where you are trying to use it.

Quote:

I cannot ask page-zone support because they do not reply to me - over a week now.

Try a new helpdesk ticket - mark it urgent #1 - let us know how long it takes to get back to you.

The very first thing you need to do tho is resolve your DNS so it points to PZ. Ask GoDaddy, or whoever you got the domain from to change it to the DNS listed in your welcome email.

p.s. dthorpe.net shows DNS = NS1.FTPROOT.NET which is also GoDaddy.

boxcar · 08-31-2003, 11:47 AM

You never mentioned in your response if you tried to access the control panel with the IP address as suggested.

You may find that the problem is not a something the help desk can fix. If the Ip address doesn't work for you then the problem is no doubt PZ.

However until you resolve the domain name problem you will not get to the control panel by using that name. PZ cannot fix that.

Yes, your domain name shows it is registered with Dotster and the name servers are setup to point incorrectly to somewhere other than your www server at PZ.

I am not sure how the subject of Godaddy got in here. The IP address pointed to by your name server leads to the datacenter that hosts PZ and ultimately to the (apparently ftp) server 4 at PZ. As you say it may have worked til now but needs to be corrected.

The only reason to try anything before correcting the name servers at your registrar would be to insure there is nothing wrong at PZ.

boxcar · 08-31-2003, 12:20 PM

After digging a little further it appears that ftproot may have been legitimate domain name at one time and is not now. Your name servers do in fact point to server4. However that cannot be learned by any attempt to access your domain name since the name servers you listed (ftproot) appear to now be inactive.

Some of this may be conjecture. However, Jim if he is still active here could explain it in a sentence. The suggestions already given will no doubt save the day.

stratplan · **my error... -** 08-31-2003, 03:55 PM

Quote:

I am not sure how the subject of Godaddy got in here.

That was my fault. I just looked at the registrar from an whois lookup. It said godaddy.

Doing a dig, I see that the responsible person for NS1.FTPROOT.NET is/was Jim Snape, so I think your comment is correct - it was a good DNS but now is changed. And PZ may be the ones to fix it. Sorry for leading you down the wrong path.

david · **lost domains -** 09-01-2003, 07:08 PM

Thanks again for all your replies.

the fact is that I can get in to dthorpe.net on ftp and cpanel any time I like (and do) with the setup as is. I'ts my other domains that have gone.

Plus, everything works for my clients via www and browser. Could this be so if the dns is wrong? Yes, it does work after 'reload' too. If I alter it and that's wrong, then my clients lose their web sites, presumably.

Jim himself moved me to the servers shown and I cannot believe that he'd change my dns settings without telling me. That would make Microsoft look democratic

I'll do another ticket but I've lost one client already, so I guess I need a better company than this one. Shame, it was good once but I doubt that Jim even reads the forums any more.

I wonder if I'll manage to get any money bacK? It took me a month to get a reply asking how much I needed to pay to renew my space! I'll keep you informed but I have a sad feeling that this company won't be around much longer

boxcar · 09-01-2003, 07:24 PM

Maybe if you tell us what you have done to attempt to follow the suggestions already given to you we could then see where else to look.

You still don't say whether you have tried the suggestion to access your WHM with the IP address. If that doesn’t work then you have a problem. My guess is that is will. (If you don't have the email from the signup or don't know how to get the Ip address just ask).

Then fix the name servers.

david · **missing domain -** 09-03-2003, 05:13 AM

Support got back to me! I now have whm with 4 out of 5 of my accounts listed, though I still have no access via cpanel which resolves to dthorpe.net always.

I mentioned the dns to support, they had no comment. I have checked the original email from jim, these are the ones listed.
===================
When you are ready to move your domain to our server use these NAME SERVERS.

Primary Server Hostname:
ns1.ftproot.net
66.197.129.130
Secondary Server Hostname:
ns2.ftproot.net
66.197.129.131
======================
As you say, Jim could explain it in a sentence!

I had a fully functioning set of sites and sub domains with trouble free access for over a year. I was writing my own perl scripts for them and working well. Then, with no intervention on my part, it all went wrong. One day I could access my sites on cpanel, the next I couldn't, using precisely the same parameters

My problem with altering the dns is, to what? And if I do alter it when all my sites are there on the web, will they not become inaccessible? That would lose me the rest of my people.

I do appreciate your patience, I've been using my own web space since 1996 and neve had such aproblem. Maybe I've turned into an idiot in the last 4 weeks!

ps found a very old email where Jim told me to use ns1.page-zone.com. I've changed my site peterprins.info to point here.
Result - trying to access cpanel for that site, now instead of putting me in dthorpe.net it simply refuses my password.
I think I'm going to get a gun....