Unrouteable address?

[brywool]

I have a client that cannot get email to his web account. It has worked great for him for months and then on 9/26, it stopped.
At first, I thought it was his ISP, but then I tried his actual webmail account.

If I go into his webmail account and send mail to me, I get it.

If I go into his webmail account and send it to that same address, I get

Unrouteable address


I did the email troubleshooting tool and it came up with the legend but nothing else.

This is happening on the default address of his account. I'm thinking if I deleted that and created the account again, it might repair it, but I can't delete that account.

I used the deal to report it to Jim, who replied needing more info, I sent it to him but haven't heard back yet.

Has anybody had this problem? What did ya do?

[midwest]

Try changing the username for the domain, I think the default email is based on that username, it may make things easier to fix or change. Just a thought.

[brywool]

Hi Midwest.
Yeah,that's exactly what I did and it's now fixed. Thanks.