Can't send email (smtp 550 error)

groat · **Can't send email (smtp 550 error) -** 10-13-2003, 08:55 AM

For several days now, I can't send email from my eudora client using my smtp server.

I believe I'm on server 12.

Anyone else having this problem?

DaveB · 10-13-2003, 02:43 PM

I'm also having this problem on #12 since the rebuild after the drive crash last week. I've had a priority 2 Help Desk ticket open for more than two full days without resolution. There's also an article on the Help Desk page which says "We are working on this issue now! PLEASE do not open a ticket as it only delays fixing the problem." There is no time or date on that so I don't know if it's a current message or not. It also gives no detail about which server might be affected.

Turning on transport logging in Outlook reveals the following error from the SMTP server:

Code:

"SMTP: <rx> 550-Verification failed for <[user]@[domain]>")
"SMTP: <rx> 550-Unrouteable address")
"SMTP: <rx> 550 Sender verify failed")

This is not acceptable! More than two days not being able to send messages is absurd. So much for a full backup... apparently something wasn't restored properly.

--Dave

atucsonwebdesig · 10-13-2003, 06:02 PM

Quote:

Originally posted by DaveB
I'm also having this problem on #12 since the rebuild after the drive crash last week. I've had a priority 2 Help Desk ticket open for more than two full days without resolution. There's also an article on the Help Desk page which says "We are working on this issue now! PLEASE do not open a ticket as it only delays fixing the problem." There is no time or date on that so I don't know if it's a current message or not. It also gives no detail about which server might be affected.

Turning on transport logging in Outlook reveals the following error from the SMTP server:

Code:

"SMTP: <rx> 550-Verification failed for <[user]@[domain]>") "SMTP: <rx> 550-Unrouteable address") "SMTP: <rx> 550 Sender verify failed")

This is not acceptable! More than two days not being able to send messages is absurd. So much for a full backup... apparently something wasn't restored properly.

--Dave

I just started having this problem since the second hard drive failure. I opened a ticket - see what happens.

groat · **Fixed, but help ticket still open -** 10-14-2003, 12:48 AM

It seems to be fixed tonight.

I still haven't heard word one from page-zone.

My helpdesk ticket is still listed as "open".

Is "open" a synonym for "ignored"?

DaveB · 10-14-2003, 12:50 AM

Well, at least yours is working. I am still unable to send messages.

Edit: Just tried again (after writing the original message) and it works now.

--Dave

j321 · **Possible solution to outgoing mail problems? -** 10-14-2003, 03:58 AM

I'm on the Ohio server which was upgraded and restored from backups about 24 hours ago.

Some time after the upgrade, I found that I was no longer able to send mail. I got some kind of SMTP error (the mail client, Thunderbird, didn't give me an error number). Strangely, I could still receive mail, and I could even send mail from webmail.

Anyway, after fiddling around for a while I did a couple of things, one of which seemed to fix the problem.

1. Deleted a mail.mydomain.com subdomain which I had set up to redirect browsing to the horde webmail login

2. Retyped my mail password into the POP account settings in Cpanel (not a new password, I just retyped the old one).

I guess one of these fixed it, or it just happened to start working again at that time.

Don't forget that in your mail client, your user name should be the full email address, like yourname@youraccount.com, and the SMTP server will work if simply set to youraccount.com (no mail. or smtp. subdomain necessary). In my mail client, you don't need to specify port 25, either.

joe · **Email Probs -** 10-14-2003, 04:12 PM

Quote:

Retyped my mail password into the POP account settings in Cpanel

This Should fix the problem