I can't see my site, but others can

petermk · **I can't see my site, but others can -** 01-18-2007, 07:27 PM

[I submitted a ticket to page-zone about this yesterday. I have not had a response from page-zone, and now the help system won't accept my login or send me a new validation message. Now I'd doubly frustrated. I hope I can get some help from my peers here.]

I connect to the internet through a large Australian ISP (optusnet.com.au) via broadband cable. Since yesterday, I can't browse to my page-zone hosted website (www.marquis-kyle.com.au). And when I try to fetch mail the connection times out. Being unable to get email is bad for my business.

The page-zone server status page shows that the server my site is on (SouthBend-64.pgzn.com) is working. HostTracker.com reports that my site is working.

The technicians at my ISP did some testing, and say that there's no problem in their network, and that I should talk to page-zone...

I have run a succession of traceroutes, but I don't know what the results mean (except that the messages are getting beyond my ISP, but not making it to page-zone). I'd like some help to understand what's going wrong, and what I can do about it. Here's a traceroute report:

01/19/07 09:01:47 Fast traceroute Peter Marquis-Kyle conservation architect
Trace Peter Marquis-Kyle conservation architect (8.9.24.64) ...
1 10.50.64.1 10ms 8ms 7ms TTL: 0 (No rDNS)
2 211.28.132.1 8ms 10ms 7ms TTL: 0 (rdl3-ge1.gw.optusnet.com.au ok)
3 198.142.144.161 25ms 34ms 26ms TTL: 0 (mas2-ge4-3.gw.optusnet.com.au ok)
4 211.29.129.237 22ms 24ms 24ms TTL: 0 (mas3-ge1-1.gw.optusnet.com.au ok)
5 203.208.148.97 173ms 173ms 173ms TTL: 0 (No rDNS)
6 203.208.149.33 173ms 172ms 174ms TTL: 0 (No rDNS)
7 4.78.195.201 169ms 169ms 184ms TTL: 0 (te-7-1.car2.LosAngeles1.Level3.net ok)
8 4.68.102.158 183ms * * TTL: 0 (ae-31-55.ebr1.LosAngeles1.Level3.net ok)
9 4.69.132.9 * 187ms * TTL: 0 (ae-2.ebr1.SanJose1.Level3.net ok)
10 4.68.123.14 182ms 184ms 180ms TTL: 0 (ae-14-51.car4.SanJose1.Level3.net ok)
11 4.68.110.26 182ms 181ms 182ms TTL: 0 (te-4-4.wch010.sntcca1.Level3.net ok)
12 64.200.249.145 178ms 178ms 179ms TTL: 0 (No rDNS)
13 64.200.240.181 218ms 221ms 217ms TTL: 0 (dnvrco1wcx3-pos14-0.wcg.net probable bogus rDNS: No DNS)
14 64.200.240.122 231ms 231ms 229ms TTL: 0 (brvwil1wcx3-pos2-0-oc192.wcg.net probable bogus rDNS: No DNS)
15 64.200.210.114 231ms 230ms 231ms TTL: 0 (chcgil1wcx1-pos6-0.wcg.net probable bogus rDNS: No DNS)
16 64.200.61.130 248ms 236ms 236ms TTL: 0 (chcgil1wcx1-customdotnet-pos.wcg.net probable bogus rDNS: No DNS)
17 No Response * * *
18 No Response * * *
19 No Response * * *
20 No Response * * *
21 No Response * * *
22 No Response * * *
23 No Response * * *
24 No Response * * *
25 No Response * * *
26 No Response * * *
27 No Response * * *
28 No Response * * *
29 No Response * * *

petermk · 01-18-2007, 09:38 PM

Following-up my own message:

My problem seems to share some factors with these previous threads in this forum:

Server 3 Not Reachable from Some ISPs
New wwwroot2

Might it be that chcgil1wcx1-customdotnet-pos.wcg.net (64.200.61.130), the last successful hop, is unable to connect to the page-zone server...

...or, is the page-zone server blocking traffic from my (ISP assigned) IP?

petermk · **OK, it's fixed now -** 01-18-2007, 10:50 PM

Everything is working again now.

I turned off the cable modem power for ten minutes. On restart I was assigned the same IP as before, and my web and mail servers were working.

It's a puzzle to me.

cmyksteve · 01-19-2007, 12:19 AM

Quote:

Originally Posted by petermk

Everything is working again now.

I turned off the cable modem power for ten minutes. On restart I was assigned the same IP as before, and my web and mail servers were working.

It sounds like you were being blocked by the security software at the Page-Zone firewall. Although getting through later with the same ip doesn't fit- unless a tech quietly removed the block.

petermk · 01-19-2007, 12:27 AM

Thanks Steve, that's a plausible explanation!

chaos_chic · **same problem! -** 01-20-2007, 10:40 PM

Im having the same problem, I thought the site was down but others tell me they can see it, i sent a ticket but got no response, im going to try turning my modem off too...

chaos_chic · 01-21-2007, 04:15 AM

Ok, so that didnt work, is there anyone here that can help me? As stated before it seems that I cant see my site (says page can not be displayed) however everyone else can. Well actually anyone not in my house... my boyfriends computer also will not go to my site. He says that means most likely that our IP is being blocked by the firewall on page-zones server.

What can I do about this, I have logged a ticket with no response, I think I went to the old help desk section but am not sure... It's been two days and I dont have any idea what to do next. Please help

Thanks!!

http://www.lit-up.net/forum.php

edwurster · 01-21-2007, 03:47 PM

Quote:

Originally Posted by chaos_chic

Ok, so that didnt work, is there anyone here that can help me? As stated before it seems that I cant see my site (says page can not be displayed) however everyone else can. Well actually anyone not in my house... my boyfriends computer also will not go to my site. He says that means most likely that our IP is being blocked by the firewall on page-zones server.

I would clear any caching I could find. Rebooting the modem is one thing.

Is there a home router? Reboot that.

Clear the browser cache.

Clear the O/S DNS cache.

Make sure you leave the devices off for a minute or two, then start up.

Is there software firewall? Make sure you look at that, and understand the settings.

If your IP is blocked by the P-Z firewall, it's possible that only time will clear it.