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Assp complaints
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Jim
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Assp complaints - 06-04-2007, 09:56 PM

Anyone with complaints about ASSP spam solution in place on 8.9.24.84 please post them here. Also be carefull about setting Greylisting to "on". Greylisting works under the assumption that all spammers run non-compliant servers and will not resend in 5 minutes, which IS 95% true, therefore 95% of spam is erased immediately. But it also assumes non spamming servers ARE rfc compliant which isn't true and those email will not be retried by the sending server.

Other than that the other settings usually don't produce false positives, and anyone YOU mail is automatically cleared for sending, no matter what ASSP scores the email. Or they can be added manually by you.

It will probably go in on all servers barring any fatal flaws. We are slightly behind the curve on implementing it, and have left other cpanel hosts a 3-4 month head start to work out the problems.

This is the ASSP forum, but heavily weighted to installer questions.

These are responses from happy users

And this is the tag line from the developer. Please feel free to debunk any part of it so we can pass it on to the developer while they're still gung-ho on fixing it. It is definitely not beta software, and is basicly a compilation of several individual packages that are mature, but porting it to cpanel is relatively new.



What features make ASSP great?
Easy browser-based setup (optional).
Uses your existing message transport and existing SMTP server.
Works with Sendmail, qmail, Postfix, Imail, Exchange, Courier, Mercury, Lotus Notes, and all other standard SMTP servers.
Runs on Linux, Unix, Windows, OS X, OS/2, and more.
Automatically customizes to your site's unique email profile.
Automatic whitelist -- noone you email will ever be blocked.
Early Sender validation -- Kills most spam before it ever reaches the server.
Senders receive immediate notification if mail is blocked but no erroneous bounces are ever generated.
Redlist keeps an address off the whitelist.
No-processing addresses pass through.
Makes use of honeypot type spambucket addresses to automatically recognize spam and update your spam database.
Bayesian filter intelligently classifies email into spam and non-spam.
Supports additional site-defined regular expressions to identify spam or non-spam email.
Can optionally block all non-whitelisted email (for anti-spam zelots).
Mime encoded and other camouflaged spam is also recognized.
Automatically maintains the spam and non-spam databases.
Accepts whitelist submissions and spam error reports by authorized email.
Optionally rejects executable attachments from non-whitelisted (or all) addresses.
Free (as in speech) software -- Licensed under the GPL.
Practically no maintenance required.
Active user community and email list for support questions.
Source code included if you need to customize your installation.
Runs as a service in Windows NT / 2000.
Optionally blocks no mail but adds an email header and/or updates the message subject.
Optionally uses community-based spam statistics to identify hosts that are likely to send spam or non-spam mail.
In *nix environments can switch to non-root user. Also supports chroot jail.
Individual users can be configured to receive all mail.
Shows detailed analysis of spam rating process for specific messages.
Option to forward a copy of every rejected mail to an address.
Can block spam-bombs (when spammers forge your domain in the from field).
Keeps spam statistics for your site.
Detailed documentation.
Can listen on more than one smtp port.
And much more!


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Nate
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06-05-2007, 03:37 PM

Having a problem whitelisting - the email addy to which you send gets rejected as if that email addy doesn't exist on the server. According to the ASSP forums this may be a configuration issue.
   
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Jim
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06-06-2007, 12:53 AM

I can see where that would happen. Scouring the settings right now to fix it.


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06-06-2007, 01:06 AM

Actually, I can't duplicate the problem. It might be because it was sent from the server. I logged into webmail, since I don't have that server set up any other way in my mail reader.

Webmail isn't needed as long as the mail reader authenticates through our server. If that isn't the situation, it can be added through cpanel, or just send an email to the person and they are automatically whitelisted and will automatically bypass all spam checking engines from now on.


In my test I sent an email to assp-white@wwwroot17(.)net and it immediately sent this back:

Subject: Whitelist Addition Report
From: mail@page-zone(.)com
Date: Tue, June 5, 2007 11:59 pm
To: jim@wwwroot17.net
Options: View Full Header | View Printable Version | Download this as a file

root11@wwwroot11(.)net: added to whitelist

_____

I do have to get that "From: mail@page-zone" out of there though.


*******
How to whitelist an email address
If you want whitelist an email address i.e myclient@examplecom send1 an email to assp-white@wwwroot17net .
and put the email myclient@myclient.com in the body section .

In a short time you will receive a whitelist confirmation (Whitelist Addition Report) .



1 You must send this email from a valid @wwwroot17net email account and using the smtp mail.wwwroot17net . Also please be sure that "My outgoing server (SMTP) requires authentification" is checked on your email client (smtp advanced settings) .

Change the wwwroot17net to your actual domain name.


When the whitelist will be reloaded on your mailserver , the whitelisted email will bypass every email filter.

It also works similarly when you email these other addresses, except the action is different, as is hinted by the email address:

Report Spam Address assp-spam

Any mail sent by local/authenticated users to assp-spam@your-domain.tld will be interpreted as a spam report. And it is used by the learning mechanism to determine what is and isn't spam.

Report not-Spam Address assp-notspam

Any mail sent by local/authenticated users to this username will be interpreted as a false-positive report.

One more relevant link highlighting the package


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Nate
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06-06-2007, 11:16 AM

I had to turn off the Baysian filter because no matter what I try I either get a failure to deliver or nothing when sending via SMTP. I'll try again later via webmail and report back.

[edit: turned it on, went in via webmail and tried it - it worked fine - got the confirmation. However, the plan was to have folks be able to do this themselves so I still want to figure out why it's not working via SMTP - and yes, we have a complicated setup which is non-standard]

More issues: the log (on our domain) is already 30Mb and that's only one day. With a normal account on PZ this will probably fill up all the allotted space in an account before the week is up (if they only have a single 3Kb html file in there), though I realize we get more than our fair share of junk mail - is there a way to limit the log, or compress it?

Even though I turned off the RBL extortion spam database filters, it appears it's still on because one of our ISPs is in that list (and they won't pony up to get off it) and so we can't mail ourselves since ASSP is blocking us as a spammer! HAHAHA - how can we determine if a particular filter is really off or on or not?
   
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06-07-2007, 10:28 AM

I notice that the log (which was growing immense) has been blown away and now it's not retaining *any* log. This is worse than a big log in my view - it was the one thing I liked better than spam assassin. I could see what was rejected and why. Is this because you're working on it right now? Is there a plan to limit the size of the log?

Also, still no answer on the dsbl.org rejections? Right now it's hit and miss whether some customers and vendors can contact us and since it's really not *their* fault that they ended up sending mail through an ISP's server which is in the list - I really don't want to penalize them - and besides - it looks to them like it's *my server* that has a problem. Bad joo-joo.
   
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06-07-2007, 12:08 PM

Do I have to do this on all the domaine name on the server interacmedia.net ?

Let say I have 20 sites on the server with 4 or 5 email by site, do I have to do the assp-witelist on all email or can I use the default adress and tell the assp taht the domaine nae is on the wite list ?
   
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06-09-2007, 04:05 PM

The whitelist affects the entire domain. There is now lower layer of control than 'per domain".


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06-09-2007, 04:19 PM

Quote:
Originally Posted by Nate View Post
I notice that the log (which was growing immense) has been blown away and now it's not retaining *any* log. This is worse than a big log in my view - it was the one thing I liked better than spam assassin. I could see what was rejected and why. Is this because you're working on it right now? Is there a plan to limit the size of the log?

Also, still no answer on the dsbl.org rejections? Right now it's hit and miss whether some customers and vendors can contact us and since it's really not *their* fault that they ended up sending mail through an ISP's server which is in the list - I really don't want to penalize them - and besides - it looks to them like it's *my server* that has a problem. Bad joo-joo.
I logged into that account and see the log file. Also there should be no blacklist checking right now. Server wide it still checks the blacklists but only logs what it finds to the message header. It isn't blocked, or used in scoring.

Also file size shouldn't be a concern on any reseller account. We do not care about disk space usage, it is almost irrelevant in these days of low cost 500GB HD's. It used to be a problem until the big move.


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