DNS all $*## up!

[s_mack]

I've avoided posting here, but I'm really getting no resolution through the ticket system.

A while back, there was aparanty a hard drive failure on wwwroot19.net where all my sites were.

So they seemed to move them to wwwroot15.net... sort of.

The problem is that 16 domains are pointing to page-zone's own server (a-1.pgzn.com), 6 still point to the now-defunct wwwroot19.net server and the other 30ish point to the wwwroot15 server. And it keeps changing.

Helpdesk insists they are all pointing to the "new" server, but I don't even know which one that is (root15 or pgzn). This is a HUGE problem because everytime one "moves", all changes get lost. Even my WHM is a gigantic problem because I show 46 accounts when I log in to root15 but 49 when I log into pgzn... I can't login to root19 because its down now (for good?).

I've been a customer for a LONG time, and PZ has never been very good at notifying when there's a change... so I started to wonder if the nameserver schema has changed. What nameserver should I be pointing my domains to? I have them going to ns1.wwwroot.net and ns2.wwwroot.net because that's the way I was originally told to do it and never told anything since.

Thanks

- Steven

[cmyksteve]

Hi Steven,

It looks like you have some things here that only tech support will be able to help with. And since the ticket system isn't getting results, I too would start a conversation here.

When I create a new account through Web Host Manager, it shows me the info for nameServer1 and nameServer2. When I use my email address for the new account's contact info I get an auto email (from my cPanel) that includes nameServer1. On server 16, it comes through as ns1.wwwroot16.net.

So at my Registrar I use ns1.wwwroot16.net and ns2.wwwroot16.net (for my accounts on 16).

I know that doesn't solve your problems, but sometimes it helps to see what's working for another user.